PRIVACY POLICY

Last Updated: June 2026

Smart Security Systems ("Company", "we", "our", or "us") is committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Cyprus data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. DATA CONTROLLER

Smart Security Systems is the Data Controller responsible for your personal data.

Contact Information:

Smart Security Systems
Email: info@smartsecuritysystems.eu
Website: https://www.smartsecuritysystems.eu

2. INFORMATION WE COLLECT

We may collect and process the following types of personal data:

2.1 Information you provide to us:

Full name
Email address
Phone number
Address / installation location
Company details (if applicable)
Payment and billing information
Information provided through contact forms or quotations

2.2 Information collected automatically:

IP address
Browser type and version
Device information
Pages visited on our website
Time and date of access
Cookies and tracking technologies

2.3 Security system data (where applicable):

CCTV footage (only where systems are installed by us and operated by the customer)
Alarm events and system logs
Device activity and diagnostics (for monitoring systems)

3. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

To provide security system installation and services
To respond to inquiries and requests
To prepare quotations and contracts
To process payments and invoices
To deliver monitoring and maintenance services
To provide customer support
To improve our services and website
To comply with legal obligations
To ensure system functionality and security

4. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

Performance of a contract
Legal obligations
Legitimate interests (e.g. service improvement, security operations)
Consent (where required, such as marketing communications)

5. SHARING YOUR DATA

We do not sell your personal data.

We may share your data with:

Installation technicians and subcontractors
Monitoring service providers
Payment processors and banks
IT and cloud service providers
Equipment manufacturers (for warranty or support purposes)
Legal or regulatory authorities where required by law

All third parties are required to protect your data in accordance with GDPR.

6. CCTV AND SURVEILLANCE DATA

Where CCTV systems are installed:

The customer is the data controller for recorded footage
We may act as a data processor when providing maintenance or support
Customers are responsible for ensuring lawful use of surveillance systems
Footage must be handled in compliance with GDPR and Cyprus law

We are not responsible for how customers operate or manage their surveillance systems after installation.

7. DATA STORAGE AND SECURITY

We take appropriate technical and organisational measures to protect your personal data, including:

Secure servers and encryption
Access control and authentication systems
Secure cloud storage (where applicable)
Regular security updates and monitoring

However, no system is completely secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain personal data only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending on the type of data and legal requirements.

9. YOUR RIGHTS UNDER GDPR

You have the following rights:

Right to access your personal data
Right to rectification (correction of inaccurate data)
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time (where applicable)

To exercise your rights, contact us at info@smartsecuritysystems.eu.

10. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to:

Improve website functionality
Analyse website traffic
Enhance user experience

You can control or disable cookies through your browser settings.

For more information, please refer to our Cookie Policy (if applicable).

11. THIRD-PARTY SERVICES

Our website or systems may use third-party services such as:

Cloud storage providers
Alarm monitoring platforms
Payment processors
Analytics tools (e.g. Google Analytics)

These providers may process data outside Cyprus or the EU, but only under appropriate safeguards.

12. INTERNATIONAL DATA TRANSFERS

Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

EU Standard Contractual Clauses
Adequacy decisions by the European Commission
Other lawful transfer mechanisms

13. MARKETING COMMUNICATIONS

We may send you marketing communications only if:

You have given consent, or
You are an existing customer and have not opted out

You may unsubscribe at any time by contacting us or using the unsubscribe link (if provided).

14. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

16. CONTACT US

If you have any questions about this Privacy Policy or your personal data, please contact us: